A very Happy and a Prosperous New year to all the readers and members of Instablogs. May all have a healthy,positive and a peaceful year ahead.

I would like to thank all the readers for spending there precious time in reading my blog and also by giving there valuable feedbacks, I really appreciate it and as mentioned this is in continuation to my previous blog.

The second most talked about thing is that Call Centers pay very well at all levels, whether that is at entry level or at senior management level. But again the one’s who comment or have a grudge against the high salaries, have they ever thought how this works?
To be honest the HR (Human Resource) department can explain this better but as far as common sense goes all the Processes are International and hence the payout is in a different currency which when converted into our local currency gives us the mollahs. Correct me if I am wrong?
Now some Hard and Interesting facts about this Industry -:

1. An individual has to train him/her self to go against the Biological Clock and work at odd hours keeping in mind that the performance has to be up to the mark and consistent. Having said that mostly people living around you would say “What an abnormal life you lead, you work all night, is that not difficult?” My answer to them is that it is all in the mind and how you adjust yourself for such kind of situations. In the call center industry the night shifts are popularly known as the “Graveyard Shifts” i.e. the one starting anytime after 12am and going till 9 or 10am in the morning. Yes it is a bit difficult in the first week but slowly and gradually the body gets used to it and also it is all fun, because when you are in the office you never feel that is it night or you should be snoring off in your bed dreaming of some exotic locations or driving some fancy cars and so on….
The funny part is that a lot of people asked me – “Don’t you think you are leading an abnormal life?” I fail to understand that what is so Abnormal about the fact that you are working in night, I mean does it really bother or matter?

2. Second most tough thing is making the Customer(person who is calling you from Overseas) feel comfortable and make them feel as if they are talking to someone who is eager to help them, who is patient enough to understand the issues faced by them and someone who can lend his/her ears. Why I am saying it is tough is for the fact that in most of the Western countries the Customer is treated like a King or a Queen and there is a certain degree of professionalism and transparency maintained unlike India where the treatment is casual (based on my observations, might not be true for everyone) and besides Malls, professionalism lacks everywhere to a great extent, forget about the “transparency” fundamental.