Home
Delicious
Digg
Facebook
Reddit
Stumble Upon
Technorati
Mixx
Sphinn
Twitter
SphereIt
Propeller
Gmarks
Newsvine
Yahoo! My Web
Live Journal
Blinklist
E-mail
Before I start off with this topic, I would like to say that there are no hard feelings against anyone and please don’t take it personally. I am writing this as I have worked with Call Centers for a reasonable amount of time and what I have mostly heard from people who have no clue about this Booming Industry and still can stand up and deliver speeches and CRITIZE it to great lengths.
The most common thinking pattern of every parent is that “there child will get spoilt if he/she works for a call center”, the irony is that people think that they are very modern and updated on what is happening throughout the world, but fail to understand what this Industry is all about and some are so rigid in there thoughts that they don’t want to understand what it is all about and want to always look at this industry with a suspicious look on there face and mind filled with all sort of negative thoughts.
But everything said and show about call centers is not true and the picture is not that negative or horrifying, because had it been true then the Off shoring business would have not stayed for long in India. To some extent it is true that people working in call centers tend to behave in a different manner and have a different living pattern and above all are not that social but then who the heck cares about it, till the time you are working and are involved in your job. In the times of globalization, I don’t think that setting a fixed timeframe to work matters anymore. One of the most talked about topic on which the call center companies are often squashed is the “Quarterly or the Annual Parties” that are been organized. But did anyone ever thought or made an attempt on knowing that why such elaborate and lavish parties are being organized by the companies?
I would request the readers and the editors of Instablog to comment on the same. I would carry on writing about this blog in series as this being the first part and again I would like to mention that this is what I have heard from the discussions that are being carried out.
RSS 
What i know about the BPO sector is that they have provided employment to millions of youngsters who otherwise would have been unemployed in a country like India. We all know the current situation here. People are rushing to the metroes towards the BPOs as they know that they will get a job and in return will be paid well. BPOs generally pay twice of what other private companies are paying. Except for the night shifts, everything is cool out there. So cheers!
I would be posting more on BPO’s in a few days.
You are right. People/senior residents who have the maximum experience to comment on anything rate call centers and discotheques equally. People are not ready to accept a culture where male and female staff work at night together to serve other nations who are actually developed enough to pay for their back-end operations to India. One should really understand about the potential of foreign currency we are getting from BPO, EPO, KPO, etc. I hope one day will come when an indian will be sleeping at night and some foreigner will be doing our back-end in his/her own nation.
Not to forget even LPO’s are catching up fast, as all the American firms are sending there Law suites to India. Probably this is one good thing that has happened in the times of recession.
It will take a fresh graduate at least 5 year of work exp to become a manager. Correct me if am wrong.
Secondly the yearly increments are not more than 15%. So for youngsters it should not be the only option.
Secondly increments are mostly process specific and are not fixed whether they be monthly,quaterly or yearly.
Also is there a industry where you can be a manager in less then 5 years? — The answer is Yes, in Call centers you can be managers in less then or in 5 years but for that you have to be exceptionally good and should outstand everybody who is aiming for the same.
Thanks for reminding about LPOs and not even US, but UK, Canada and other western countries are also outsourcing their legal processes to India like legal advises, legal transcription to be named a few.
Thanks for reminding about LPOs and not even US, but UK, Canada and other western countries are also outsourcing their legal processes to India like legal advises, legal transcription to be named a few.
Who knows there can be end number of future scholars in the frontline of BPO industry? And they are only attracted to this industry because of money I suppose.
I don’t have any problem with BPO, In fact KPO and other outsourcing jobs where technical people like law graduates, doctors, architects, engineers are require are good enough for the skilled workforce of India. Mind you first they acquire skill then the job in the KPO. My only concern is the way youngsters’ are getting carried away with this BPO wave.
What we call associates in BPO’s lingo can be replaced by senior citizens, VRS employees or say physically challenged people. We need to understand the importance of young generation for the future of this country. They need to acquire skills and education to attain the right growth in there career.
I can go on and on... And end up writing another story about how the youngsters are loosing there track by following money so early in there life...
Cheers...!
Well everyone has his way of thinking and I agree to you to some extent, but I would say that wisdom plays an important role. I think I have made myself clear by saying this..
